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Please direct all media inquiries to J.D. Power and Associates Corporate Communications Department:


J.D. Power and Associates
Corporate Communications
2625 Townsgate Road
Westlake Village, CA 91361
Toll Free: (800) 274-5372
Phone: (805) 418-8000
Fax: (805) 418-8900
media.relations@jdpa.com


John Tews
Director, Media Relations
Troy, MI
(248) 680-6200


Syvetril Perryman
Media Relations Supervisor
Westlake Village, CA
(805) 418-8103


Andrew Teachout
Media Relations Specialist
Troy, MI
(248) 680-6200

 

Press Release
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Contact:
John Tews
(248) 680-6218
Michelle  Rupe Eubanks
(256) 386-1808
 

J.D. Power and Associates Reports:
Shoals Hospital Recognized for Providing an Outstanding Inpatient Experience

WESTLAKE VILLAGE, Calif.: 13 December 2011 — Shoals Hospital has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by the hospital to provide “An Outstanding Inpatient Experience.”

“Shoals Hospital—a first-time J.D. Power Distinguished Hospital for inpatient services—has demonstrated strong performance in our assessment, which reflects its underlying culture and passion for service excellence,” said John Clark, director of the healthcare practice at J.D. Power and Associates. “Staff at all levels—including physicians, nurses, technicians and support staff—contribute to the hospital’s strong performance.”

The service excellence distinction was determined by surveying recently discharged patients about their perceptions of their hospital visit and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM

The telephone-based research conducted among Shoals Hospital patients focuses on the five key drivers of patient satisfaction with their overall experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.

Shoals Hospital exceeds the national benchmark study score for inpatient satisfaction and performs particularly well, compared with the national study, in providing patients with dignity and respect. The hospital receives particularly high ratings for the courtesy of doctors and the respect for privacy.

The hospital also performs well in providing inpatients with information and communication support, particularly with the doctor’s ability to explain conditions/treatments, as well as providing clear explanations of how to manage care after leaving the facility.

More than one-half (53%) of inpatients say they “definitely will” return to the facility if needed, while 54 percent say they would recommend the facility to their family and friends. Compared with the national average, 44 percent of patients indicate they have much more trust and confidence in Shoals Hospital after their more recent stay.

“We are pleased and excited to have this recognition from J.D. Power and Associates,” said C. Ross Berry, chief executive officer at Shoals Hospital. “Outstanding inpatient service is something we provide day-in and day-out at Shoals, and this award demonstrates the high-quality service our employees give our patients.”

Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies
McGraw-Hill is a leading global financial information and education company that helps professionals and students succeed in the Knowledge Economy. Leading brands include Standard & Poor’s, S&P Capital IQ, S&P Indices, Platts energy information services and McGraw-Hill Education. With sales of $6.2 billion in 2010, the Corporation has approximately 21,000 employees across more than 280 offices in 40 countries. On September 12, 2011, the Corporation announced its intention to separate into two public companies – McGraw-Hill Markets (working name), primarily focused on global capital and commodities markets and McGraw-Hill Education focused on digital learning and education services worldwide. Additional information is available at http://www.mcgraw-hill.com/.

 

Media Relations Contacts:

John Tews
J.D. Power and Associates
Director, Media Relations
5435 Corporate Drive
Suite 300
Troy , Mich. 48098
USA
(248) 680-6218
john.tews@jdpa.com

Michelle  Rupe Eubanks
Shoals Hospital
(256) 386-1808
mreubanks@chgroup.org

 

No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpower.com/corporate

 

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About J.D. Power and Associates:
The Voice of the Customer

J.D. Power and Associates is a global marketing information services company operating in key business sectors across a variety of industries, providing customer satisfaction research, market research, automotive forecasting, social media research, and performance improvement programs. Established in 1968, the company has been listening to consumers and business customers; analyzing their opinions and perceptions; and refining research techniques and study methodologies to offer some of the most advanced product quality, customer satisfaction, and tracking research available today. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually.