J.D. Power and Associates Reports:
St. Rose Dominican Hospitals – San Martín Campus Recognized for Providing an Outstanding Inpatient Experience
WESTLAKE VILLAGE, Calif.: 17 August 2011 — St. Rose Dominican Hospitals–San Martín Campus has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by St. Rose Dominican Hospitals–San Martín Campus to provide “An Outstanding Inpatient Experience.”
“Achieving this distinction demonstrates superior performance by the St. Rose Dominican Hospitals–San Martín Campus in achieving service excellence for its inpatient services,” said John Clark, director of provider programs at J.D. Power and Associates. “Only an elite class of hospitals is recognized for performing at this high level.”
The service excellence distinction was determined by surveying recently discharged patients about their perceptions of their hospital visit and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among St. Rose Dominican Hospitals–San Martín Campus patients focuses on the five key drivers of patient satisfaction with their overall inpatient experience. These drivers, which were identified in the national study, are: speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
St. Rose Dominican Hospitals–San Martín Campus exceeds the national benchmark study score for inpatient satisfaction. The hospital performs particularly well, compared with the national study, in providing patients with dignity and respect. St. Rose Dominican Hospitals–San Martín Campus receives particularly high ratings for the courtesy of the doctors and nurses.
The hospital also performs well in providing patients with emotional support, receiving notably high ratings for confidence and trust in the doctor’s skill level and the treatment of family and friends. Nearly 70 percent of St. Rose Dominican Hospitals–San Martín Campus patients indicate they would return to the facility in the future if needed, and 74 percent say they would recommend the facility to family and friends.
“I am proud of the nurses, physicians and supporting staff that have demonstrated the care and compassion needed to provide a quality experience for every one of our patients,” said Rod Davis, president and CEO of St. Rose Dominican Hospitals and senior vice president of operations, CHW Nevada. “Being honored in the J.D. Power and Associates Distinguished Hospital Program demonstrates the hard work to provide compassionate care to our patients day in and day out.”
“We are pleased to receive such an acknowledgement from J.D. Power and Associates for excellence in inpatient care,” said Vicky VanMeetren, president and CEO, St. Rose Dominican Hospitals–San Martín Campus. “We have created a patient-focused culture that stresses the importance of meeting patient needs at every touch point.”
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies is a leading global financial information and education company that helps professionals and students succeed in the Knowledge Economy. With leading brands including Standard & Poor’s, McGraw-Hill Education, Platts energy information services and J.D. Power and Associates, the Corporation has approximately 21,000 employees with more than 280 offices in 40 countries. Sales in 2010 were $6.2 billion. Additional information is available at http://www.mcgraw-hill.com.