J.D. Power and Associates Reports:
Seven Saint Joseph Health System Hospitals Recognized for Providing Outstanding Inpatient Experience
WESTLAKE VILLAGE, Calif.: 6 April 2011 — Saint Joseph Hospital, Saint Joseph East, Saint Joseph - Berea, Saint Joseph - London, Saint Joseph - Mount Sterling, Saint Joseph - Martin and Flaget Memorial Hospital have been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by these hospitals to provide “An Outstanding Inpatient Experience.”
“In achieving inpatient certification for all seven of its hospitals, Saint Joseph Health System has demonstrated a tremendous commitment to providing an outstanding patient experience,” said John Clark, director of provider programs at J.D. Power and Associates. “Each of these hospitals has created a highly patient-focused culture that stresses the importance of meeting patient needs at every touch point.”
The service excellence distinction was determined by surveying recently discharged patients about their perceptions of their hospital visit and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among Saint Joseph Health System patients focuses on the five key drivers of patient satisfaction with their overall inpatient experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
All seven facilities exceed the national benchmark study score for inpatient satisfaction. Saint Joseph Hospital, Saint Joseph East, Saint Joseph - Berea, Saint Joseph - London and Saint Joseph - Martin perform particularly well, compared with the national study, in providing patients with dignity and respect. These facilities receive particularly high ratings for the respect for patient privacy.
Saint Joseph - Mount Sterling also performs well in providing patients with dignity and respect and receives particularly high ratings for the courtesy of the discharge process personnel. Flaget Memorial Hospital performs well in providing patients with dignity and respect, with notably high ratings for the courtesy of the tests and treatments personnel.
“This recognition from J.D. Power and Associates is meaningful because it reflects how our patients feel about the care we provide them,” said Gene Woods, CEO of Saint Joseph Health System. “It demonstrates a strong, ongoing commitment by our nurses, physicians and entire staff to provide person-centered care—treating patients and their families with dignity and respect, and partnering with them to achieve the best outcomes.”
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies is a leading global financial information and education company that helps professionals and students succeed in the Knowledge Economy. Leading brands include Standard & Poor’s, McGraw-Hill Education, Platts energy information services and J.D. Power and Associates. The Corporation has approximately 21,000 employees with more than 280 offices in 40 countries. Sales in 2010 were $6.2 billion. Additional information is available at http://www.mcgraw-hill.com.