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Please direct all media inquiries to J.D. Power and Associates Corporate Communications Department:


J.D. Power and Associates
Corporate Communications
2625 Townsgate Road
Westlake Village, CA 91361
Toll Free: (800) 274-5372
Phone: (805) 418-8000
Fax: (805) 418-8900
media.relations@jdpa.com


John Tews
Director, Media Relations
Troy, MI
(248) 680-6200


Syvetril Perryman
Media Relations Supervisor
Westlake Village, CA
(805) 418-8103


Andrew Teachout
Media Relations Specialist
Troy, MI
(248) 680-6200

 

Press Release
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Contact:
Syvetril Perryman
(805) 418-8103
John Tews
(248) 680-6218
 

J.D. Power and Associates Reports:
Owners of Domestic and European Vehicles Are Significantly More Satisfied with Tires than
Are Owners of Asian Vehicles

Michelin Ranks Highest in Original Equipment Tire Customer Satisfaction across All Four Segments

WESTLAKE VILLAGE, Calif.: 11 April 2011 — Tire satisfaction among owners of domestic and European vehicles has increased during the past three years, while tire satisfaction among owners of Asian vehicles has remained largely unchanged, according to the J.D. Power and Associates 2011 U.S. Original Equipment Tire Customer Satisfaction StudySM released today.

The study finds that satisfaction with tires among owners of domestic vehicles has increased to 682 on a 1,000-point scale, up from 659 in 2009. Similarly, tire satisfaction among owners of European vehicles has increased to 698 in 2011 from 689 in 2009. Satisfaction with tires among owners of Asian vehicles, however, has remained flat—declining just one point between 2011 and 2009. Tire satisfaction among owners of Asian nameplate vehicles is well below average in all segments except for the luxury segment.

Overall Tire Satisfaction by Vehicle Origin
(on a 1,000-point scale)

 

2011

2010

2009

Domestic

682

680

659

European

698

683

689

Asian

637

638

638

“Tires are fairly unique among automotive components, in that the brand name of the supplier is more closely associated with the component than the vehicle nameplate,” said Casey Mier, research manager in the automotive practice at J.D. Power and Associates. “However, automotive manufacturers clearly have the final say in the specification and type of tires that go on their vehicles. Therefore, it is particularly important for automakers and tire manufacturers to develop close relationships to ensure the satisfaction of the end-consumer.”

Tire owner satisfaction within each of the four segments (luxury, passenger car, performance sport and truck/utility) is measured by examining four factors: tire wearability; tire appearance; tire traction/handling; and tire ride. Rankings are based on owner experiences with their tires after two years on the road.

Michelin ranks highest in tire owner satisfaction in all four segments. In the luxury, passenger car and truck/utility segments, Michelin performs particularly well in tire wearability. In the performance sport segment, Michelin performs well in tire ride.

The study also finds the following:

  • Owner-reported problems with tires has decreased to 84 problems per 100 vehicles (PP100), compared with 88 PP100 in 2010.
  • Nearly one-third of owners who indicate they have not experienced any problems with their tires say they will recommend their tire brand, while only 21 percent of owners who experience just one problem say the same.
  • Nearly one-half (49%) of highly satisfied tire owners (satisfaction scores of 800 or higher) say they “definitely will” recommend their tire brand to family and friends. In comparison, more than one-fourth (29%) of customers with a satisfaction score below 500 say they “definitely will not” recommend their tire brand.

The 2011 U.S. Original Equipment Tire Customer Satisfaction Study is based on responses from more than 26,000 new-vehicle owners who purchased a 2009 or 2010 model-year vehicle. The study was fielded between October and December 2010.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies is a leading global financial information and education company that helps professionals and students succeed in the Knowledge Economy. Leading brands include Standard & Poor’s, McGraw-Hill Education, Platts energy information services and J.D. Power and Associates. The Corporation has approximately 21,000 employees with more than 280 offices in 40 countries. Sales in 2010 were $6.2 billion. Additional information is available at http://www.mcgraw-hill.com.

 

Media Relations Contacts:

Syvetril Perryman
J.D. Power and Associates
Specialist, Media Relations
2625 Townsgate Road, Suite 100
Westlake Village , CA 91361
USA
(805) 418-8103
syvetril.perryman@jdpa.com

John Tews
J.D. Power and Associates
Director, Media Relations
5435 Corporate Drive
Suite 300
Troy , Mich. 48098
USA
(248) 680-6218
john.tews@jdpa.com

 

No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpower.com/corporate

 

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2011 U.S. Original Equipment Tire Customer Satisfaction Study

Casey Mier, research manager of global vehicle research at J.D. Power and Associates, discusses findings from the 2011 U.S. Original Equipment Tire Customer Satisfaction Study. The study is based on responses from more than 26,000 new-vehicle owners who purchased a 2009 or 2010 model-year vehicle. The study was fielded between October and December 2010.

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