J.D. Power and Associates Reports:
The Valley Hospital Recognized for Providing Outstanding Inpatient Experience
For an Eighth Consecutive Year
WESTLAKE VILLAGE, Calif.: 9 December 2010 — The Valley Hospital, located in Ridgewood, N.J., has been recognized for service excellence for an eighth consecutive time under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by The Valley Hospital to provide “An Outstanding Inpatient Experience.”
The Valley Hospital is the only hospital to receive this designation for eight consecutive years, and was the first in the tri-state area to receive this recognition.
“In achieving this distinction for an eighth year, the nurses, physicians, technicians, and support staff and administrators at The Valley Hospital have demonstrated a deep passion for delivering excellence in patient experience,” said John Clark, director of provider programs at J.D. Power and Associates. “This recognition places The Valley Hospital among an elite group of hospitals that exhibit operational excellence, while simultaneously creating a unique caring, healing environment for patients. This is a tremendous achievement that everyone within the hospital and the community it serves should celebrate.”
The service excellence distinction was determined by surveying recently discharged patients about their perceptions of their hospital visit and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among The Valley Hospital patients focuses on the five key drivers of patient satisfaction with their overall inpatient experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
The Valley Hospital exceeds the national benchmark study score for inpatient satisfaction and performs particularly well, compared with the national study, in providing patients with dignity and respect. The hospital receives particularly high ratings for the courtesy of the doctors.
The hospital also performs well in providing patients with emotional support, particularly with instilling confidence and trust in the skill levels of the doctors.
Seventy-seven percent of The Valley Hospital patients surveyed say they would likely return to the facility if needed. In addition, 78 percent of patients say they would recommend the facility to friends and family.
“It is an honor to be recognized by our patients for providing exceptional care and service, and we are particularly proud that Valley has been recognized eight times in a row,” said Audrey Meyers, president and CEO of The Valley Hospital. “At Valley, we recognize how important it is to provide our patients with an outstanding hospital experience. It is this commitment that has allowed us to again be recognized in the J.D. Power and Associates Distinguished Hospital Program.”
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a global information and education company providing knowledge, insights and analysis in the financial, education and business information sectors through leading brands including Standard & Poor’s, McGraw-Hill Education, Platts, and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2009 were $5.95 billion. Additional information is available at http://www.mcgraw-hill.com/.