J.D. Power and Associates Reports:
Parkview Hospital Recognized for Providing Outstanding Maternity and Cardiovascular Experiences
WESTLAKE VILLAGE, Calif.: 13 August 2010 — Parkview Hospital, located Fort Wayne, Ind., has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by Parkview Hospital to provide “An Outstanding Maternity Experience” and “An Outstanding Cardiovascular Experience.”
“Achieving this distinction demonstrates superior performance by Parkview Hospital in achieving service excellence through patient care,” said Rick Millard, senior director of the healthcare practice at J.D. Power and Associates. “Only an elite class of hospitals is recognized for performing at this high level.”
The service excellence distinction was determined by surveying recently discharged patients about their perceptions of their hospital visit and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among Parkview Hospital patients focuses on the five key drivers of patient satisfaction with their overall experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
Parkview Hospital exceeds the national benchmark study score for maternity and cardiovascular patient satisfaction and performs particularly well, compared with the national study, in providing patients with dignity and respect. Among maternity patients, the hospital receives particularly high ratings for the respect for patient privacy and courtesy of the nurses.
Three-fourths of Parkview Hospital cardiovascular patients surveyed say they would recommend the facility to friends and family, while 80 percent say they would likely return to the facility if needed.
“Parkview is pleased to be recognized by J.D. Power and Associates as being a national leader in providing excellent care to patients and families,” said Mike Packnett, president and CEO of Parkview Health. “Receiving an award for outstanding cardiac and obstetrics care demonstrates the commitment that our physicians and nurses have to service excellence.”
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a global information and education company providing knowledge, insights and analysis in the financial, education and business information sectors through leading brands including Standard & Poor’s, McGraw-Hill Education, Platts, and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2009 were $5.95 billion. Additional information is available at http://www.mcgraw-hill.com/.