J.D. Power and Associates Reports:
Holy Name Medical Center Recognized for Providing
Outstanding Maternity, Inpatient and Emergency Experiences
WESTLAKE VILLAGE, Calif.: 15 July 2010 - Holy Name Medical Center, located in Teaneck, N.J., has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by Holy Name Medical Center to provide "An Outstanding Maternity Experience," "An Outstanding Inpatient Experience" and "An Outstanding Emergency Experience."
"Holy Name Medical Center has demonstrated impressive performance across multiple service areas," said Rick Millard, senior director of the healthcare practice at J.D. Power and Associates. "This recognition distinguishes the care the facility provides and places it within a select group of hospitals nationwide."
The service excellence distinction was determined by surveying recently discharged patients about their perceptions of their hospital visit and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among Holy Name Medical Center patients focuses on the five key drivers of patient satisfaction with their overall experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
Holy Name Medical Center exceeds the national benchmark study score for overall maternity, inpatient and emergency satisfaction and performs particularly well, compared with the national study, in providing patients with dignity and respect, as well as emotional support.
Among maternity patients, the facility receives notably high ratings for respect for patients' privacy and the courtesy of nurses. More than three-fourths (77%) of maternity patients indicate that they "definitely will" recommend the hospital to their family and friends.
Holy Name Medical Center performs well among inpatients for nurses' courtesy and nurses' willingness to address questions/concerns. Thirty-eight percent of inpatients say they have "much more" confidence in the hospital after their stay.
Among emergency patients, the Medical Center receives high ratings for the nurses' courtesy and the treatment of family and friends. More than three-fourths (76%) of patients say they "definitely will" return to the hospital for emergency services if needed.
"Earning recognition from an organization with the international reputation and credibility of J.D. Power and Associates is very satisfying," said Michael Maron, president and CEO of Holy Name Medical Center. "The pride of our medical center is our people, and this sends that message home. For us, ‘Excellence begins with me' is a principle we take very seriously, and that's reflected in this award. I commend our nursing staff, as well as our physicians and all the allied health professionals who support them. As a team, they create the patient-focused culture we have here at Holy Name, where quality care, patient safety and compassionate service are the basis of everything we do."
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a global information and education company providing knowledge, insights and analysis in the financial, education and business information sectors through leading brands including Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2009 were $5.95 billion. Additional information is available at http://www.mcgraw-hill.com/.