J.D. Power and Associates Reports:
Riverview Medical Center Recognized for Providing an Outstanding Outpatient Experience
WESTLAKE VILLAGE, Calif.: 8 July 2010 - Riverview Medical Center, located in Red Bank, N.J., has been recognized for service excellence for a sixth time under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by Riverview Medical Center to provide "An Outstanding Outpatient Experience."
"Achieving this distinction is a testimony to the compassion and care provided at Riverview Medical Center," said Rick Millard, senior director of the healthcare practice at J.D. Power and Associates. "The results are noteworthy for excellence in attending to patient comfort, being efficient and treating patients with respect."
The service excellence distinction was determined by surveying recently discharged patients from the six hospitals about their perceptions of their hospital visit and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among Riverview Medical Center patients focuses on the five key drivers of patient satisfaction with their overall experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
Riverview Medical Center exceeds the national benchmark study score for outpatient satisfaction and performs particularly well, compared with the national study, in providing patients with dignity and respect, as well as emotional support. The hospital receives particularly high ratings for the personnel's respect for patients' privacy.
Nearly three-fourths of Riverview Medical Center patients surveyed say they intend to return to the facility if needed, and more than 70 percent say they plan to recommend the facility to friends and family.
"We are extremely proud to once again be recognized by an organization with the national and international reputation of J.D. Power and Associates," said Timothy J. Hogan, FACHE, president of Riverview Medical Center. "This distinction reconfirms Riverview's commitment to deliver the highest quality of personalized care to our patients, and the fact that Riverview is now six-times distinguished reinforces to the patients and families we serve that we are continually focused on exceeding their expectations."
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a global information and education company providing knowledge, insights and analysis in the financial, education and business information sectors through leading brands including Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2009 were $5.95 billion. Additional information is available at http://www.mcgraw-hill.com/.