J.D. Power and Associates Reports:
Englewood Hospital and Medical Center Recognized for Providing
Outstanding Maternity, Emergency and Cardiovascular Experiences
WESTLAKE VILLAGE, Calif.: 25 May 2010 - Englewood Hospital and Medical Center, located in Englewood, N.J., has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by Englewood Hospital and Medical Center to provide "An Outstanding Maternity Experience;" "An Outstanding Emergency Experience;" and "An Outstanding Cardiovascular Experience."
"In achieving certification, Englewood Hospital and Medical Center has demonstrated a commitment to providing an outstanding patient experience," said Jim Dougherty, director of the healthcare practice at J.D. Power and Associates.
The service excellence distinction was determined by surveying recently discharged patients from Englewood Hospital and Medical Center about their perceptions of their hospital visit and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among Englewood Hospital and Medical Center patients focuses on the five key drivers of patient satisfaction with their overall experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
Englewood Hospital and Medical Center exceeds the national benchmark study score for maternity patient satisfaction and performs particularly well, compared with the national study, in providing patients with emotional support. The hospital also receives notably high ratings for information and communication.
The hospital performs well relative to the national study among emergency patients in providing comfort and emotional support, particularly for the treatment of family and friends and compassion for the serious impact of health problems.
Among cardiovascular patients, Englewood Hospital and Medical Center performs well in providing patients with emotional support and information and communication. The hospital receives notably high ratings for the ability of doctors to explain the condition/treatment and for providing a clear explanation of how to manage care after leaving the facility.
"This recognition by J.D. Power and Associates reaffirms the exemplary patient care and dedication provided by our physicians and staff," said Warren Geller, chief operating officer of Englewood Hospital and Medical Center. "This recognition is exceptionally important because it provides important third-party recognition of our high level of services and reflects what our patients say about our care."
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a global information and education company providing knowledge, insights and analysis in the financial, education and business information sectors through leading brands including Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2009 were $5.95 billion. Additional information is available at http://www.mcgraw-hill.com/.