J.D. Power and Associates Reports:
Thibodaux Regional Medical Center Recognized for Providing
Outstanding Inpatient and Outpatient Experiences
WESTLAKE VILLAGE, Calif.: 26 April 2010 - Thibodaux Regional Medical Center, a 185-bed regional medical center in Thibodaux, La., has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by Thibodaux Regional Medical Center to provide "An Outstanding Inpatient Experience" and "An Outstanding Outpatient Experience." This is the second consecutive year the hospital has been recognized for its inpatient services.
"By passing rigorous program standards that tie structure, process and practices in place, Thibodaux Regional Medical Center clearly demonstrates the ability to deliver the highest level of service and support to its patients," said Kevin Lieb, director of provider programs at J.D. Power and Associates. "The patient experience and care received is the path to sustainable growth for a hospital, and Thibodaux has created a highly patient-focused culture that stresses the importance of meeting patient needs at every touch point."
The service excellence distinction was determined by surveying recently discharged patients from Thibodaux Regional Medical Center on their perceptions of their hospital visit and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among Thibodaux Regional Medical Center patients focuses on the five key drivers of patient satisfaction with their overall outpatient experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
Thibodaux Regional Medical Center exceeds the national benchmark study score for inpatient services and performs particularly well, compared with the national study, in comfort and speed and efficiency. The medical center receives notably high ratings for the nurses' concern for controlling pain, concern for continued recovery and well-being and concern for comfort during procedures.
For its outpatient services, Thibodaux Regional Medical Center performs well relative to the national study in the area of speed and efficiency. Patients are particularly pleased with the amount of time spent waiting between checking in and receiving treatment.
Approximately 80 percent of Thibodaux Regional Medical Center patients surveyed say they intend to return to the hospital if similar treatments are needed in the future, and more than three-fourths of patients say they plan to recommend the hospital to friends and family. One-half of inpatients surveyed indicate they have much more trust and confidence in the hospital after their most recent experience, while 40 percent of outpatients say the same.
"We are extremely proud to have again been recognized by an organization with the national and international reputation of J.D. Power and Associates," said Greg Stock, CEO of Thibodaux Regional. "The fact that Thibodaux Regional has for two consecutive years achieved this distinction for its inpatient services helps demonstrate to our staff and the communities in our region that we are making significant progress toward achieving true excellence in quality patient care and service ."
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a global information and education company providing knowledge, insights and analysis in the financial, education and business information sectors through leading brands including Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2009 were $5.95 billion. Additional information is available at http://www.mcgraw-hill.com/.