J.D. Power and Associates Reports:
Valley View Hospital Recognized for Providing an Outstanding Emergency Department Experience
For a Second Consecutive Year
WESTLAKE VILLAGE, Calif.: 11 February 2010 - Valley View Hospital, an 80-bed, not-for-profit acute care hospital in Glenwood Springs, Colo., has been recognized for service excellence for a second consecutive year under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by Valley View Hospital to provide "An Outstanding Emergency Department Experience."
"In achieving certification for a second consecutive year, Valley View Hospital has demonstrated its commitment to deliver high-quality service to patients visiting its emergency department," said Kevin Lieb, senior director of provider programs at J.D. Power and Associates. "Patients not only want to be treated with compassion and respect, but also in an efficient manner, and Valley View is delivering on those aspects of care."
The service excellence distinction was determined by surveying recently discharged patients from Valley View Hospital on their perceptions of their emergency room visit and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among Valley View Hospital patients focuses on the five key drivers of patient satisfaction with their overall outpatient experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
Valley View Hospital exceeds the national benchmark study score for emergency department services and performs particularly well, compared with the national study, in speed and efficiency. The hospital receives notably high ratings for the doctors' coordination of care with nurses.
The hospital also performs well relative to the national study in the area of comfort, as patients are particularly pleased with the staff's concern for their well-being.
Approximately 80 percent of Valley View Hospital patients surveyed say they intend to return to the hospital if similar treatments are needed in the future. Nearly three-fourths of patients say they plan to recommend the hospital to friends and family, while 40 percent indicate they have much more trust and confidence in the hospital after their most recent experience.
"It is an honor to be recognized by J.D. Power and Associates for providing exceptional care and service to our patients, and we are particularly proud that Valley View Hospital Emergency Department has been recognized two times," said Gary Brewer, CEO of Valley View Hospital. "At Valley View Hospital, we recognize how important it is to provide our patients with an outstanding hospital experience. It is this commitment that has allowed us to again be recognized in the J. D. Power and Associates Distinguished Hospital Program."
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor's, McGraw-Hill Education, Platts, Capital IQ, J.D. Power and Associates, McGraw-Hill Construction and Aviation Week. The Corporation has more than 280 offices in 40 countries. Sales in 2008 were $6.4 billion. Additional information is available at http://www.mcgraw-hill.com/.