J.D. Power and Associates Reports:
The Women's Hospital Recognized for Providing an Outstanding Inpatient Experience
For a Second Consecutive Year
WESTLAKE VILLAGE, Calif.: 22 January 2010 - The Women's Hospital, a 74-bed hospital in Newburgh, Ind., has been recognized for service excellence for a second consecutive year under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by The Women's Hospital to provide "An Outstanding Inpatient Experience."
"In achieving certification for a second consecutive year, The Women's Hospital has demonstrated its commitment to delivering high-quality service to patients," said Kevin Lieb, senior director of provider programs at J.D. Power and Associates. "The path to sustainable growth for a hospital begins with satisfied patients and these results clearly demonstrate the ability to deliver the highest level of service and support. The Women's Hospital has created a highly patient-focused culture that stresses the importance of meeting patient needs at every touch point."
The service excellence distinction was determined by surveying recently discharged patients from The Women's Hospital about their perceptions of their hospital stay and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among The Women's Hospital patients focuses on the five key drivers of patient satisfaction with their overall inpatient experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
The Women's Hospital exceeds the national benchmark study score for inpatient satisfaction and performs particularly well, compared with the national study, in attending to patient comfort. The hospital receives notably high ratings for concern for comfort during procedures.
The hospital also performs well relative to the national study in providing dignity and respect, particularly for the respect for privacy, courtesy of nurses and courtesy of the discharge personnel.
Approximately 85 percent of surveyed patients of The Women's Hospital say they "definitely will" return to the facility if needed. Forty percent of patients say they have much more trust and confidence in the hospital after their most recent stay, compared with nearly 20 percent of patients in the benchmark study.
"We're very pleased and honored to again be the recipient of the J.D. Power and Associates distinction for inpatient service excellence," said Chris Ryan, CEO of The Women's Hospital. "From the day we opened this hospital, our employees have set high expectations for one another. It's wonderful to see our commitment to family-centered care reflected in our patients' comments, and it's thanks to them and our dedicated employees that we've been able to receive this prestigious recognition for the past two years."
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor's, McGraw-Hill Education, Platts, Capital IQ, J.D. Power and Associates, McGraw-Hill Construction and Aviation Week. The Corporation has more than 280 offices in 40 countries. Sales in 2008 were $6.4 billion. Additional information is available at http://www.mcgraw-hill.com/.