J.D. Power and Associates Reports:
Genesis Medical Center Recognized for Providing an Outstanding Inpatient Experience
WESTLAKE VILLAGE, Calif.: 6 January 2010 - Genesis Medical Center in Davenport, Iowa, has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by Genesis Medical Center to provide "An Outstanding Inpatient Experience."
"With the high value placed on the service aspects of a hospital stay, providing patients with a consistently positive experience is crucial," said Kevin Lieb, senior director of provider programs at J.D. Power and Associates. "In earning this distinction, Genesis Medical Center has demonstrated its commitment to service excellence."
The service excellence distinction was determined by surveying recently discharged patients from Genesis Medical Center about their perceptions of their hospital stay and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among Genesis Medical Center patients focuses on the five key drivers of patient satisfaction with their overall inpatient experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
Genesis Medical Center exceeds the national benchmark study score for inpatient satisfaction and performs particularly well, compared with the national study, in attending to patient comfort. The hospital receives notably high ratings for the nurses' concern for controlling pain and concern for comfort during procedures.
The hospital also performs well relative to the national study in providing quick and efficient service, particularly for the discharge personnel and the nurses' promptness in responding to the call button.
Three-fourths of Genesis Medical Center patients surveyed say they "definitely will" return to the facility if needed. Forty percent of patients say they have much more trust and confidence in the hospital after their most recent stay, compared with nearly 30 percent of patients in the benchmark study.
"The physicians, employees and volunteers at Genesis Medical Center have worked tirelessly to enhance our quality of care and improve our service,'' said Doug Cropper, president and CEO of Genesis Health System. "This distinction reflects a simple fact: our efforts have been noted by those whose opinion matters most-our patients."
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor's, McGraw-Hill Education, Platts, Capital IQ, J.D. Power and Associates, McGraw-Hill Construction and Aviation Week. The Corporation has more than 280 offices in 40 countries. Sales in 2008 were $6.4 billion. Additional information is available at http://www.mcgraw-hill.com/.