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Angela Bianchi
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J.D. Power and Associates Reports:
Sony LCD Series Ranks Highest in Satisfying Customers with Flat-Panel Televisions
Majority of Owners Express Desire for ENERGY STAR Qualified TVs,
Although Few State That They Own Them
WESTLAKE VILLAGE, Calif.: 24 October 2007 —The Sony LCD series ranks highest in customer satisfaction with flat-panel televisions, according to the J.D. Power and Associates 2007 Flat Panel Television Usage and Satisfaction StudySM released today.
The inaugural study measures customer satisfaction with liquid crystal display (LCD) flat-panel televisions measuring between 20 and 36 inches by examining four key factors that drive satisfaction (listed in order of importance): picture and sound performance; ease of operation; features; and appearance and styling. The Flat Panel Television Usage and Satisfaction Study is a complementary study to the J.D. Power and Associates 2007 Large Screen HDTV Usage and Satisfaction Study released earlier this month.
The Sony LCD series earns an overall satisfaction score of 792 on a 1,000 point scale and performs particularly well in the picture and sound performance and features factors. The Samsung LCD series and LG LCD series follow in the rankings, achieving scores of 786 and 776, respectively. The Samsung LCD series performs particularly well in ease of operation and appearance and styling.
The study finds that while most flat-panel television owners desire an energy-efficient model, far fewer owners actually possess one. Fewer than one-third of flat-panel television owners report that their current model is ENERGY STAR qualified, while the majority of owners (57 percent) say that they want this feature on their next flat-panel television.
“ENERGY STAR qualified flat panel televisions meet energy efficiency guidelines set by the EPA and U.S. Department of Energy, so not only do they conserve resources but they also help owners save on their utility bills,” said Larry Wu, senior director of the technology practice at J.D. Power and Associates. “Manufacturers that offer ENERGY STAR qualified models stand to attract not only environmentally conscious consumers, but also those who wish to save money over their life of their television—which conceivably could translate into an increase in market share.”
The study also finds that owners of smaller-screen flat-panel televisions tend to use their TVs for a wide variety of uses—including video game play, computer monitor display and video playback. For example, 87 percent of smaller-screen flat-panel television owners report connecting a DVD player to their television, and nearly one-third of owners report connecting some type of home video game console.
“Since smaller-screen flat screen televisions are used for a myriad of purposes, the most successful models excel not only in picture quality but also sound quality,” said Wu. “Owners are looking for their flat-screen LCD televisions to provide a rich visual and audio experience to support these various needs and to do it independently of additional sound support such as external speakers.”
The average price paid for a flat-panel LCD television measuring between 20 and 36 inches is $810. Approximately 65 percent of flat-panel television owners admit to spending many hours researching or shopping for their new TV set, with nearly two in three revealing that they have some brand bias and are more likely to purchase a brand with which they have had some prior experience.
The 2007 Flat Panel Television Usage and Satisfaction Study is based on responses from 2,050 LCD flat-panel television owners who purchased a 20- to 36-inch LCD flat-panel television between August 2006 and July 2007. The study was fielded in July and August 2007. To view ratings of flat-panel televisions, visit JDPower.com.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor’s, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2006 were $6.3 billion. Additional information is available at http://www.mcgraw-hill.com/.
No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpower.com/corporate
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What does J.D. Power and Associates do?J.D. Power and Associates' research, consulting, and performance improvement services are used by a variety of industries to improve product quality and customer satisfaction. The firm's research is based solely on responses from millions of consumers and business customers worldwide. Product and service rankings that result from this research reflect the opinions of consumers and business customers-not the opinion of J.D. Power and Associates. Rankings are derived from nationally syndicated studies that serve as industry benchmarks for measuring and tracking quality and customer satisfaction. J.D. Power and Associates conducts the research, publicly announces the results, and then offers analysis based on consumer feedback to product and service providers to help them improve their businesses.
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