Certification and Distinguished Programs

As a complement to its traditional syndicated studies, J.D. Power and Associates offers performance-improvement-driven certification programs to help businesses at local and national levels improve their operations through a combination of Voice of the Customer feedback and other relevant measures, such as rigorous on-site audits of customer service processes. To qualify, a business must attain a high level of performance in sales or service excellence, compared with national benchmarks.

These innovative programs help consumers and businesses identify service providers that provide an outstanding customer service experience, and recognition through these programs may serve as a competitive advantage.

Call Center Certification

For call centers seeking to distinguish themselves in this highly competitive market, recognition through the J.D. Power and Associates Call Center Certification ProgramSM sends a clear and unequivocal message that a call center is process-oriented, professionally managed, and focused on providing the highest levels of customer satisfaction. More >

The Distinguished Hospital Program

The J.D. Power and Associates Distinguished Hospital ProgramSM provides hospitals with the opportunity to measure and compare patient satisfaction against established national service performance benchmarks. Hospitals that meet or exceed qualifying criteria—established by J.D. Power’s benchmark research—are eligible for recognition as distinguished hospitals for service excellence. More >

Distinguished Insurance Agency Program (DIAP)

In today’s highly competitive insurance market, insurers and their agents must find unique and meaningful ways to differentiate themselves. The J.D. Power and Associates Distinguished Insurance Agency ProgramSM supports these organizations in their local markets. More >

Certified Technology Service and Support

The J.D. Power and Associates Certified Technology Service and Support (CTSS) ProgramSM enables consumers and enterprise customers to gain confidence in customer service operations before they make purchasing decisions. Jointly developed by J.D. Power and Associates and the Technology Services Industry Association (TSIA), the CTSS program addresses the critical challenges that service organizations face. More >