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Services Spotlight

Services Spotlight

The Customer Experience Never Looked Better
Acutrend helps to drive performance improvements and increase ROI from customer tracking efforts.

Industry Focus

Industry Focus

Solutions for the Financial Services Industry
Actionable, client-specific services for the banking, mortgage, investment services and auto finance industries.

Thought Leadership

Thought Leadership

2011 Manufacturer Website Evaluation Study–Wave 1
Arianne Walker discusses findings from the semiannual study on automotive manufacturer websites.

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Latest News

02.02.2012
Owners of 4G-Enabled Phones Are Far More Likely to Contact Their Wireless Provider for Customer Service than Are Owners of Less Technologically Advanced Devices
2012 U.S. Wireless Customer Care Performance Studies - Volume 1
01.31.2012
Auto Insurance Claims Satisfaction Remains Steady, Despite an Increase in Claims Filing and Repair Times
2012 Auto Claims Satisfaction Study—Wave 1
01.26.2012
Many New-Vehicle Buyers Avoid Certain Brands Due to “Conventional Wisdom” about Reliability, Rather Than Specific Information
2012 Avoider Study

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