Home

Special Reports Download

J.D. Power and Associates' researchers, analysts, economists, statisticians, and experts in consumer behavior and demographic trends have created a variety of white papers, special reports, and assessments that provide added value to clients, prospects, marketing and advertising agencies, and those in the educational sector. Listed below are reports available for download.

Special Report Download - Check the publications you would like to download and click Next
Drive Green 2020: More Hope than Reality?
Automotive Special Report
View Details
2010 National Homeowners Insurance Study Management Discussion - Gen Y Homeowners: Servicing a Maturing Consumer Segment
Insurance Management Discussion
View Details
2010 National Auto Insurance Study Management Discussion - Keeping Millennials for Life: Tailoring Service to Meet the Unique Needs of Generation Y Customers
Insurance Management Discussion
View Details
2010 Home Claims Satisfaction Study Management Discussion
Insurance Management Discussion
View Details
2010 Insurance Shopping Study: Courting the Millennials
Insurance Management Discussion
View Details
Automotive Marketing and Media Annual Review Webcast 2010
Automotive Webcast Presentation
View Details
2010 Retail Banking Satisfaction Study Preview Webcast
Finance Webcast Presentation
View Details
2010 Customer Satisfaction Roundtable | Leveraging the Call Center to Create a Differentiated Customer Experience - Mortgage/Credit Card
Finance Conference
View Details
2010 Customer Satisfaction Roundtable | Leveraging the Call Center to Create a Differentiated Customer Experience - Banking/Brokerage
Finance Conference
View Details
2010 Customer Satisfaction Roundtable | Linking Guest Satisfaction to Financial Outcomes
Travel Conference
View Details
2010 Customer Satisfaction Roundtable | The Chief Operating Officer Perspective
Travel Conference
View Details
2010 Customer Satisfaction Roundtable | Lodging Industry 2010 What's Next?
Travel Conference
View Details
2010 Customer Satisfaction Roundtable | 2009 North America Hotel Satisfaction Study Year in Review
Travel Conference
View Details
2010 Customer Satisfaction Roundtable | Acutrend: Staying on Top of Customer Satisfaction to Get to the Top
Travel Conference
View Details
2010 Customer Satisfaction Roundtable | Understanding the Drivers of Digital Advocacy
Travel Conference
View Details
2010 Customer Satisfaction Roundtable | Raise Your Voice!
Travel Conference
View Details
2010 Customer Satisfaction Roundtable | Insurance Practice Overview for 2010
Insurance Conference
View Details
2010 Customer Satisfaction Roundtable | Economic Outlook: Who'll Stop the Rain
Healthcare Conference
View Details
2010 Customer Satisfaction Roundtable | Service Excellence is a Journey: Let the Customer Set Your Compass
Healthcare Conference
View Details
2010 Customer Satisfaction Roundtable | Communicate at All Levels: Fostering a Culture of Excellent Communication
Healthcare Conference
View Details
2010 Customer Satisfaction Roundtable | 2009 Distinguished Hospital Results
Healthcare Conference
View Details
2010 Customer Satisfaction Roundtable | Health Insurance and PBM Discussion
Healthcare Conference
View Details
2010 Customer Satisfaction Roundtable | Health Insurance Discussion: Customer Experience Implementation
Healthcare Conference
View Details
2010 Customer Satisfaction Roundtable | Healthcare: Pharmacy Track—Plans for 2010 Study
Healthcare Conference
View Details
2010 Customer Satisfaction Roundtable | Repairing the Strained State of the Consumer Relationship with Financial Services
Finance Conference
View Details
2010 Customer Satisfaction Roundtable | Winning at the Moment of Truth: Applying the J.D. Power and Associates Approach to Drive Business Performance
Finance Conference
View Details
2010 Customer Satisfaction Roundtable | 2010 Consumer Banking Satisfaction
Finance Conference
View Details
2010 Customer Satisfaction Roundtable | Investment Services Overview Presentation
Finance Conference
View Details
2010 Customer Satisfaction Roundtable | 2010 Credit Card Satisfaction Study
Finance Conference
View Details
2010 Customer Satisfaction Roundtable | Mortgage Overview Presentation
Finance Conference
View Details
"Beyond Monitoring: Understanding Your Consumers through Social Media" Recorded Webcast Presentation
Finance Webcast Presentation
View Details
"Power Path" Retail Banking Study Brochure
Finance Brochure
View Details
"Rx for Market Research: Tapping into the Blogosphere for Consumer Insights in Healthcare" Recorded Webcast Presentation
Healthcare Webcast Presentation
View Details
$700 Billion Conversation: The Blogosphere's 2 Cents
Finance Webcast Presentation
View Details
2008 Credit Card Satisfaction Study Preview
Finance Webcast Presentation
View Details
2008 Environmental Sustainability Report Excerpts
Various Special Report
View Details
2008 Environmental Sustainability Report Brochure
Various Brochure
View Details
2008 Financial Advisor Satisfaction Webcast
Finance Webcast Presentation
View Details
2008 Full Service Investor Satisfaction Study Preview
Finance Webcast Presentation
View Details
2008 Health Insurance Plan Study
Healthcare Webcast Presentation
View Details
2008 HELOC Origination Satisfaction Study Preview
Finance Webcast Presentation
View Details
2008 Home Equity Servicer Satisfaction Study Preview Webinar
Finance Webcast Presentation
View Details
2008 Insurance Customer Contact Study
Insurance Webcast Presentation
View Details
2008 Insurance Distribution Study Preview Webcast
Insurance Assessment
View Details
2008 J.D. Power and Associates National Pharmacy Study Preview
Healthcare Webcast Presentation
View Details
2008 National Auto Insurance Study Management Discussion
Insurance Management Discussion
View Details
2008 Primary Mortgage Origination Satisfaction Study
Finance Webcast Presentation
View Details
2008 Primary Mortgage Servicer Post-Release Webcast
Finance Webcast Presentation
View Details
2008 Retail Banking Mystery Shopping
Finance Webcast Presentation
View Details
2008 Retail Banking Satisfaction Study Preview
Finance Webcast Presentation
View Details
2008 SBB: Key Takeaways Report
Finance Special Report
View Details
2008 SBB Study Update
Finance Webcast Presentation
View Details
2008 Self-Directed Investor Study Webcast
Finance Webcast Presentation
View Details
2009 Banking Purchase Funnel Special Report
Finance Special Report
View Details
2009 Home Claims Satisfaction Study
Insurance Management Discussion
View Details
2009 Insurance Kick-Off Webcast Series
Insurance Webcast Presentation
View Details
2009 National Pharmacy Study Update
Healthcare Webcast Presentation
View Details
2009 Personal Insurance Retention Analysis Management Discussion
Insurance Management Discussion
View Details
2009 Retail Banking Satisfaction Study Pre-Fielding Webcast
Finance Webcast Presentation
View Details
2009 Retail Banking Shopping Study Introduction Webcast
Finance Webcast Presentation
View Details
A Customer Satisfaction Makeover
Finance Special Report
View Details
A Look in the Mirror: The VOC Scorecard
General White Paper
View Details
Attracting and Retaining the Retail Customer: Pressing the Right Levers for Growth
Finance Webcast Presentation
View Details
Auto Insurance Marketing Using Emerging Behavioral Intelligence
Insurance Assessment
View Details
Automotive Marketing and Media Annual Review Webcast 2009
Automotive Webcast Presentation
View Details
Bank Consolidation through the Eyes of the Customer
Finance Special Report
View Details
Bank Consolidation Through the Eyes of the Customer
Finance Webcast Presentation
View Details
Beyond Monitoring: Understanding Your Consumers through Social Media
Finance Webcast Presentation
View Details
Call Center Strategies for Excellence
Insurance Webcast Presentation
View Details
CFS Management Discussion
Finance Management Discussion
View Details
Chasing the Gecko
Insurance Management Discussion
View Details
Community Banking Customer Experience Report
Finance White Paper
View Details
Distinguished Hospital Program Webcast Presentation
Healthcare Webcast Presentation
View Details
Enhancing Customer Satisfaction at the Retail Level
General White Paper
View Details
Financial Returns from Committed Customer
Insurance Management Discussion
View Details
Generation X and Y; Consumers are Changing the Way Insurance Providers Service Auto Policy Customers
Insurance White Paper
View Details
Homeowners Insurance: The Impact on Auto Insurance Renewals
Insurance Management Discussion
View Details
Improve Market Share, Profits, and Close Ratios in a Tough Market
Finance Webcast Presentation
View Details
Improving the Community Banking Experience
Finance Webcast Presentation
View Details
In the Midst of the Storm, Does Satisfaction Matter in these Terrible Economic Times?
Finance Webcast Presentation
View Details
In Tough Economic Times, Does Customer Satisfaction Matter?
Finance Special Report
View Details
Insurance Agency Satisfaction Webcast
Insurance Webcast Presentation
View Details
Insurance Marketing Insights Executive Briefing
Insurance Webcast Presentation
View Details
J.D. Power Insights for Banking: A Challenging, and Challenged Industry
Finance Special Report
View Details
J.D. Power Insights for Banking: Community Banks vs. Regional/National Banks-How Do You Compete?
Finance Special Report
View Details
J.D. Power Insights for Banking: How American Express Connects with Consumers
Finance Special Report
View Details
J.D. Power Insights for Banking: Today’s Banking Environment Post 9/11
Finance Special Report
View Details
J.D. Power Insights for Investment Services: Discouraging the Itch to Switch
Finance Special Report
View Details
J.D. Power Insights for Investment Services: Getting Beyond Investment Performance: Satisfying Investors in a Down Market
Finance Special Report
View Details
J.D. Power Insights for Investment Services: Navigating Troubled Waters in the Financial Services Industry
Finance Special Report
View Details
J.D. Power Insights for Mortgage: State of Satisfaction in the Mortgage Servicing Market
Finance Special Report
View Details
Preparing for the Hard Market in Personal Auto Insurance
Insurance Management Discussion
View Details
Relationships: Focusing on the Fundamentals in Small Business Banking
Finance Special Report
View Details
Retail Pharmacy Customer Experience Study Review Session
Healthcare Webcast Presentation
View Details
Satisfaction = Competitive Advantage: Optimizing Customer Relationships in the Community Banking World
Finance Webcast Presentation
View Details
Satisfaction = Competitive Advantage; The Right Small Business Banking Equation for Today's Troubled Market
Finance Webcast Presentation
View Details
Rx for Market Research: Tapping into the Blogosphere for Consumer Insights in Healthcare
Insurance Webcast Presentation
View Details
Standing Out in the Crowd
Insurance Special Report
View Details
The Call Center: Driving Customer Satisfaction Performance
Insurance Webcast Presentation
View Details
The Crucible: Dynamics of the Retail Banking Purchase Funnel
Finance Webcast Presentation
View Details
The Growing Gap in Satisfaction between Auto and Homeowners Insurance
Insurance Management Discussion
View Details
The Impact of "Customer Choice" on Insurance Claims Experience
Insurance Management Discussion
View Details
The Single-Question Trap: The Limitations of Net Promoter in Predicting Financial Performance
Finance White Paper
View Details
The Six Pathways to Claim Servicing
Insurance Management Discussion
View Details
The Top Service Practices in Personal Lines Insurance
Insurance Management Discussion
View Details
Thibodaux Regional Medical Center: Providing a Stellar Patient Experience
Healthcare Special Report
View Details
Top Service Practices to Delight Claimants
Insurance Management Discussion
View Details
Vehicle Total Loss and Customer Claim Satisfaction
Insurance White Paper
View Details
Voice of the Customer Economics: Living in a Buyer-Centric World
General White Paper
View Details
What Is Your VIQ: Understanding Your Customer's Voice of the Customer Proficiency
General White Paper
View Details
What Makes Borrowers Happy?
Finance White Paper
View Details
Winning and Losing Customers in Personal Auto Insurance
Insurance White Paper
View Details

Publications

J.D. Power and Associates produces two premier automotive publications:

PowerGram

Powergram is a twice-weekly compilation of insights from J.D. Power experts highlighting the company’s global automotive studies, research and analysis, as well as commentary on industry news and trends as they develop. Contact us to subscribe >


Online Automotive Review

Online Automotive Review is a complimentary online blog featuring a timely perspective on developments impacting the automotive Internet. The blog provides news, information, case examples, shared best practices, J.D. Power and Associates study data and experiences from experts in the industry. Visit the blog >