About J.D. Power and Associates: The Voice of the Customer
J.D. Power and Associates is a global marketing information services company operating in key business sectors across a variety of industries, providing customer satisfaction research, market research, automotive forecasting, social media research, and performance improvement programs. Established in 1968, the company has been listening to consumers and business customers; analyzing their opinions and perceptions; and refining research techniques and study methodologies to offer some of the most advanced product quality, customer satisfaction, and tracking research available today. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of the McGraw-Hill Companies.
J.D. Power and Associates is best known for its work in the automotive industry. However, in recent years, the company has expanded to serve a number of other industries, including telecommunications, travel and hotels, marine, utilities, healthcare, homebuilder, consumer packaged goods, electronics and financial services.
Our complete suite of services include:
The company also brings the language of customer satisfaction to consumers and businesses in a number of countries around the world, including India, Japan, Taiwan, China, Philippines, Indonesia, Singapore, Thailand, Malaysia, Vietnam, South Africa, Canada, Mexico, United Kingdom, Australia, New Zealand, Germany and France.
J.D. Power and Associates includes more than 750 professional analysts, statisticians, economists, consultants, experts in demographics and consumer behavior, and administrative support personnel. Headquartered in Westlake Village, California, a suburb north of Los Angeles, J.D. Power has seven U.S. locations and international offices serving Canada, the United Kingdom/Europe, South America and the Asia Pacific region. Finbarr O’Neill is the president and J.D. Power III is the founder.