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Get a 360° View of the Customer Experience

AcutrendAcutrend is more than just a dashboard. It’s a Customer Experience Command Center providing you with a 360° view of the customer experience that takes full advantage of the industry insights and analyses of J.D. Power and Associates, the leader in providing competitive industry performance.

As the only tool that combines your company’s Voice of the Customer data with J.D. Power industry and competitive benchmark performance data, Acutrend provides decision-makers with a more complete view of their company’s overall performance, unlocking research insights that may lead directly to improvements to advance market position.

Acutrend advantages:

  • Aggregates all customer satisfaction tracking data in real time and in one place
  • Incorporates J.D. Power industry benchmark data to allow side-by-side comparisons of performance against competitors 
  • Analyzes every key performance measure against industry benchmarks, focusing on areas that need improvement to advance your position
  • Makes it easier to view and interpret customer survey data to enhance understanding of the customer experience and increase return on investment from customer tracking programs